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- 81 per cent of Australian households shopped online.
- National growth in online purchases was up 12.3 per cent year-on-year
- 5.4 million households shopped online each month, up 39 per cent from 2019
- $62.3 billion was spent online1, bringing online’s share of total retail to 19.3 per cent
Sydney, April 6: Growth in online purchases in 2021 was up by 12.3 per cent when compared to 2020, and almost double the pre-pandemic levels according to the latest report by Australia Post’s 2022 Inside Australian Online Shopping Report found.
More than four in five Australian households shopped online during 2021, spending $62.3 billion on physical goods, driving the online share of total retail to 19.3 per cent.
Australia Post Group Chief Executive Officer and Managing Director, Paul Graham, said the pandemic brought about a fundamental shift in the way Australians live, work and shop, and that online shopping is now a mainstay for Australian families when purchasing everything from clothing to day-to-day household items.
“Right across the 2021 calendar year Australians turned to online shopping like never before, and with fluctuating restrictions and 15 million people in lockdown at one stage, eCommerce was a lifeline for people and businesses alike,” Graham said.
“Even as restrictions eased, Australia’s love of online shopping has not faltered, evidenced by the 5.4 million households we saw buying online each month last year, representing a 39 per cent increase from 2019,” Graham.
Increased confidence and comfort with buying online saw shoppers increase their willingness to shop around, sharing their dollars across a broader cross-section of retailers and expanding their online purchases into new categories.
In 2019, the average shopper bought from nine individual retailers, in 2021 that figure increased to 15, while the number of categories increased from six to eight over the same time period.
Interestingly, the time of day people choose to shop has also shifted, with more purchases made between 2pm and 5pm, and fewer between 7pm and 10pm3.
“Today’s online shoppers are looking for choice and convenience, reliability in supply and delivery, and with 75 per cent4 thinking about sustainability when they shop online, it’s having an enormous impact on which brands they choose to buy from and where they spend their money,” Graham added.
“While we expect the growth we’ve seen over the last two years to moderate, shoppers’ eagerness to buy online will continue to increase, and Australia Post is ready and committed to supporting our customers as we move into this next phase of retail in Australia.”
To stay ahead of future growth, in October 2021 Australia Post announced an additional $400 million by mid this year in new facilities, fleet and technology and is improving the customer experience with new solutions including two-hour ETA notifications which are being progressively rolled out.
Across the country in 2021, metro areas saw growth of 12.9 percent year-on-year, while regional locations saw growth of 10.6 per cent.
Among the top online buys across the year were Athleisure, Baby Products, Footwear and Pet Products.
Point Cook in Melbourne’s west was the top online shopping location nationally for the seventh year running, followed by Liverpool in New South Wales, and Hoppers Crossing in Victoria.
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