Sydney, June 6: Zingly, an innovative platform in the customer experience (CX) sector, is set to transform how businesses interact with their customers.
Founded by former executives from industry leaders like Avaya, Five9, Glia, and Talkdesk, Zingly introduces a Collaborative Customer Experience (CCX) Platform that leverages AI to eliminate the frustrations of traditional contact centers.
Zingly’s technology combines Generative AI, digital interactions, and telephony to provide scalable and hyper-personalized experiences for consumers.
The platform’s unique feature, Zingly-Rooms™, offers an always-on space where customers can instantly connect with businesses, eliminating the need for outdated call systems.
The company has secured $10 million in seed funding from investors including Dell Technologies Capital, WestWave Capital, and others.
This funding aims to support Zingly’s mission to modernize customer interactions, particularly in high-value industries such as financial services, healthcare, and product companies.
Gaurav Passi, CEO and founder of Zingly, emphasized the need for this innovation: “Traditional contact center solutions are out of date and simply not personable for customers, or scalable for businesses. The math is clear, there are approximately 16.5 million call center agents globally handling potentially billions of customers. More importantly, the frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together.”
The platform integrates seamlessly with existing systems like Salesforce and Avaya, enabling businesses to enhance their CX without disrupting their current operations.
For example, a collaboration with a Fortune 500 company allowed them to engage with five times more customers than traditional methods, significantly reducing conversion times and boosting revenue.
Zeus Kerravala, Principal Analyst at ZK Research, noted, “To truly revolutionize CX, it needed top industry leaders like those from Zingly to step back and fundamentally reimagine a new approach. Incremental improvements to CX were not enough. A deep technology solution intelligently combining data, GenAI, and humans, as well as a dedicated team of CX experts together with forward-looking Fortune 500 design partners was required for such a revolution.”
Zingly plans to expand its teams in data science, engineering, sales, and marketing, with a goal to double its headcount by the end of next year.
The company is on track to facilitate millions of customer interactions this year, striving to build relationships that extend beyond mere business transactions.
Gokul Rajaram, Board Member at Coinbase and Pinterest, lauded Zingly’s mission and leadership, stating, “What I respect about Gaurav Passi as a leader and Zingly as a company is that they have had the same mission from day one. They work closely with large complex enterprises to solve deep challenges, and as a result, have built the best platform to disrupt the much needed CX industry with clear ROI. This clarity of mission and singular focus has been a big reason for their continued success.”
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