Sydney, April 10: In a move to enhance its customer service and operational efficiency, Viva Energy Australia, a key supplier fulfilling around a quarter of the country’s liquid fuel needs, has entered into a strategic partnership with DataMesh, a leader in advanced payment solutions.
This collaboration marks a pivotal step in modernizing transactions across Viva Energy’s expanding network of fuel and convenience outlets.
Under this multi-year agreement, DataMesh will implement its state-of-the-art payment technology across both company-owned and dealer-operated Viva Energy sites. This initiative promises to streamline the customer experience by offering seamless transaction capabilities not only in-store but also at the pump, on the forecourt, and through various digital channels.
Ashley Harris, Shell Card Manager at Viva Energy, highlighted the significance of integrating next-generation technology to improve customer service.
“DataMesh’s one terminal solution elegantly accommodates a wide array of payment types, ranging from our proprietary fuel cards to the latest mobile wallets,” Harris stated, emphasizing the convenience and flexibility this partnership brings to consumers.
DataMesh CEO Mark Nagy expressed excitement about providing solutions that cater to the evolving needs of the high-volume fuel retail and hospitality sectors.
“The payment landscape is shifting rapidly, with a growing demand for everything from loyalty programs to contactless transactions,” Nagy noted. He assured that DataMesh’s platform is not only equipped to handle any form of payment but also designed to deliver valuable insights through data analytics.
This partnership is set to future-proof Viva Energy’s operations, enabling the acceptance of a broad spectrum of payment methods while leveraging data to enhance customer engagement and operational efficiency.
The collaboration is a testament to Viva Energy’s commitment to innovation and its quest to deliver superior customer service.
Viva Energy’s extensive network across the nation will benefit from DataMesh’s comprehensive suite of payment solutions, encompassing everything from scheme cards and fuel cards to loyalty programs, gift cards, and sophisticated digital payment options.
Harris shared that DataMesh’s payment experts worked closely with their team, developing a flexible, future-proof system tailored to their specific needs.
The partnership between Viva Energy and DataMesh represents a forward-looking approach to retail operations in the fuel industry, aiming to set a new standard for customer transactions and experiences in Australia’s convenience retail sector.
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