Online Sellers Optimistic

Singapore, August 4: A new survey has found that despite the pandemic still being in full force, seventy percent of Southeast Asia’s online sellers were optimistic about their future growth.
The findings were derived from a first-ever bi-annual Digital Commerce Confidence Index which was commissioned  by Lazada, Southeast Asia’s leading eCommerce platform.
Despite the challenging health situation and ongoing challenges, our Index shows that sellers remain  both resilient and optimistic about the future,” Magnus Ekbom, Chief Strategy Officer of Lazada  Group said in a statement.
The report is a business sentiment survey that seeks to map out the perspectives of online  sellers in Southeast Asia about the digital commerce industry, while shedding light on the challenges  and opportunities that lie ahead. 
The Confidence Index surveyed 750 sellers across six markets in Southeast Asia (Indonesia, Philippines,  Thailand, Vietnam, Malaysia and Singapore) in the first half of the year.
The report revealed that 52 percent of sellers experienced a high level of growth during the first half of the year, with 70 percent expecting additional  growth of more than 10 per cent in the third quarter of 2021.
Out of the 70 per cent, a third (33 per cent) of  sellers surveyed were extremely confident that their sales volume would increase by more than 30 per cent  in the same time period.
As a result, the overall index achieved an “optimistic” score of 64, with zero  being “very pessimistic” and 100 being “very optimistic” on the spectrum. 
A key driver of sellers’ positive sentiment could be attributed to significant shifts in Southeast Asian  consumers’ consumption habits with greater diversification between online and offline purchases. 
With 47 per cent of consumers reducing their offline purchases and 30per cent increasing their online spending in  2020, the COVID-19 pandemic has accelerated the expansion of digital commerce and made it a  pivotal battleground for sellers looking to scale up their businesses. 
While strong growth momentum was generally recorded across all retail categories, sellers from the  electronics and fast-moving consumer goods (FMCG) categories appeared to be the biggest  beneficiaries of a stay-at-home economy, with 53 per cent reporting that their business recorded strong  growth in the first quarter for the year. 
The report also uncovered interesting variations in how sellers felt about the future.
For example,  sellers from the fashion segment made the biggest leap of faith.
Even though 48 per cent say their businesses  improved in the first half of the year, 75 per cent say that they expect business to improve in the third quarter, and  almost 40 per cent of them anticipated that their growth would exceed 30 per cent in the same quarter.
“Vaccination programs have had a significant effect and platforms have witnessed a fashion bounce  back with 70 per cent plus growth in first and second quarter in some categories, mostly apparel,” Redseer Partner Roshan Raj, whose company was responsible for the survey said.
“Live streaming has also been a big boost to many sellers, as it creates an interactive  environment for consumers to shop in. 
“The interactions between sellers and buyers are important drivers for fashion as the segment is C2C and requires a strong element of trust-building via  interactions.
However, with the recent surge of COVID-19 cases in Southeast Asia, Roshan also anticipated that “the expectations from fashion sellers might see some moderation in the near  future.” 
Developing a unique and differentiated offering (52 per cent), driving more user traffic (50 per cent), and the ability  to harness data insights (23 per cent) were identified by sellers in the survey as key enablers of online  business growth. 
In a highly saturated environment, competition among online sellers no longer  occurs under a simplistic framework of price wars but has evolved to take on an additional dimension where technology driven customer engagement serves as a differentiating factor for many sellers.  

Editor’s Note: The tax year in Malaysia is from 1 January to 31 December. Income tax returns must be filed before 30 April of the following year.

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