FedEx Malaysia Express has launched new self-collection services for all its packages at all participating Parcel365 and PopBox lockers located throughout Klang Valley.
This collaboration aims to enhance the convenience for customers who choose to collect their packages from these extensive network of lockers, available 24/7.
“At FedEx, we believe in creating possibilities for individuals and businesses, especially small and medium enterprises (SMEs), who require the added convenience of secure self-collection option that this service provides,” said SC Chong, managing director of FedEx Express Malaysia in a statement.
“With e-commerce accelerating, this new delivery option will act as a critical touchpoint for customers who are constantly on-the-go.
“As our customers look to access new opportunities, we remain agile to help them set their businesses on a strong pace for future growth and expansion,” he added.
Through the FedEx Delivery Manager International (FDMi) platform, small and medium or e-commerce businesses can provide their customers, who have a valid mobile number and email address, with the option to have their shipments delivered to their nearest Parcel365 or PopBox locker, prior to package arrival.
For example, the FDMi feature allows the merchant’s end user customer the option of selecting a self-pick-up location or opt for other delivery option closest to their home or workplace if they are unavailable to receive their package.
All customers will have the flexibility of collecting their packages at their preferred venue and time, contributing to the overall reduction of carbon footprint and traffic congestion.
FedEx Malaysia’s self-collection initiative is fuelled by the rapid growth of e-commerce in the country.
Revenue from e-commerce in Malaysia is set to increase at a compound annual growth rate (CAGR) of 14.3 percent from 2020 to 2024, resulting in a potential market volume of RM51.6 billion by 2024.
In view of this, the new FedEx self-collection service can offer relief to customers, especially SMEs, in tackling small parcel last mile delivery more efficiently, while reducing traffic congestion and carbon footprint.